Thank you for your feedback Andi. We regret you did not like the Top Choice topper. the Basic cap construction is the most affordable but it does not have a hand tied top. This means the entire cap must be made from wefts. wefts, as you know will show the stitching without what is called permatease. this is the matted look you see at the base of the wefts which is put there to cover the wefting. it is of course not the more natural effect of monofilament tops, but very affordable.
Only NEW directly from the manufacturer items are sold on wigs.com. items returned which have been tried on with the hygiene guard are restyled and sold on wigoutlet.com. so you can be assured, your wigs.com purchases are coming straight from manufacturer.
If your item was deemed defective, you shouldn't have to pay for the shipping label. Your order is being reviewed to see if we made a mistake in this case. Someone will reach out to you shortly. Thank you for taking the time to send in your feedback. it truly does help us help others.